FAQ

All products

ERKAB Government Travel Tickets

Financial Claims

Debt Management

Debt Exemption and Installment System

Contracts and Awards

Government Payments Inquiry Service

Public Bank Guarantee Service

Bank Guarantee Service

Private Bank Guarantee Service

Labor Fee Increase Compensation Service

Self-Inquiry Service on Individuals Financial Rights

Unregistered Contract Registration Service

Public Digital Contracting Service

Private Digital Contracting Service

Online Market

Government Tenders & Procurement

Government Tenders & Procurement - PRIVATE

Common System

ERKAB Government Travel Tickets

ERKAB service covers all KSA's citizens, residents and visitors.
Through Etimad platform system administrator, authority is granted to the concerned official.
Yes.
  • Mandate.
  • Vacation.
  • Dispatch.
  • Placement.
  • Transfer.
  • Assignment.
  • Final Exit.
  • Mandate.
  • Vacation.
  • Dispatch.
  • Placement.
  • Transfer.
  • Assignment.
  • Final Exit.
  • Treatment.
  • Course.
  • Official Mission.
  • Official Engagement.
  • Recruitment.
  • Training.
  • Attending Conference.
  • New.
  • Under Review.
  • Under Approver Review.
  • Approver-Sent Back Request.
  • Declined.
  • Ticket Source.
  • Sent Back Request.
  • Canceled.
  • Under Carrier Review.
Under Action
Sent Back Request.
Canceled.
Declined.
Expired.
Ticket Source.
ERKAB order reviewer can modify it upon logging in for request processing.
The reasons for rejection are defined through the settings for ERKAB system administrator authority in the government body.
Please check the ERKAB order-related item to complete the ticket reservation and refer to the financial department at the body.
The user can change the round-trip flight in line with flights scheduled by the carrier through the review features. If unavailable, the system provides search for flights with a lower ticket class. The request can be sent to the carrier through the icon that displayed in the system to book the appropriate flight.
For persons related to the government employee only.
Consult the ERKAB system administrator, as the identification of kinship that can be added in ERKAB order is done through it.
The user can add a companion by logging into the profile, clicking the Companion Add icon and completing the required data.
Creating and approving ERKAB order for a non-government employee are done through the government body and the user receives it on the platform after final approval.
Yes, if available by the government body.
60 days as of last amendment to ERKAB order.
Citizen and resident users (Non-government employees) can book the ticket by logging into Etimad platform through the unified access if booking option is made available to them by the government body. If unavailable, the reservation shall be done through the government body, while the visitor ticket is booked by the government body.
It is not possible to change the ticket class if ERKAB order user is not eligible.
Yes, by issuing ERKAB order for companions through ERKAB non-government employee service.
There is no feature to add banned airports to ERKAB service on the platform. It is declined by the request reviewer.
Yes, by clicking the ERKAB Order Change icon.
Unspecified.
Yes, for a non-government employee only.
Government employee can cancel an ERKAB order before ticket issuance. Non-government employee cancels it through the government body.
They must contact Saudi Airlines.
Unavailable for now.
Yes, for non-government employee.
Processing ERKAB requests is subject to the government body's procedures.
Through the system, by searching ERKAB order by number and clicking the reasons for rejection icon, given that the rejection procedure is carried out by the government body's authorized person.
The platform provides ERKAB orders management service and ticket issuance, but does not provide ticket re-issuance service.
Reservation procedure and ticket issuance are completed through Etimad platform by clicking the Reservation icon and completing the required data. Visiting the carrier is not required.
According to the agreement of the unified mechanism for securing government tickets concluded by the Ministry of Finance and Saudi Airlines, "All Saudi Airlines offices must reissue tickets and renew their validity in accordance with the specified ticket prices and in accordance with the charges applicable to Saudi Airlines. Renewal is done twice only, with a maximum of two years as of the date of ticket expiry.
You can search for a suitable flight time with the official carrier (Saudi Airlines), as the platform operates in accordance with the Ministry of Finance-Saudi Airlines agreement to set a unified mechanism for government tickets.
In the event that the class of reservation that government employee is entitled to is unavailable on the flights provided by the national carrier, they will be moved to the lower class, according to the Cabinet Resolution No. 94, 03/17/1437 AH.
The ticket class is determined by the ERKAB order creator for non-government employee in the government body
An interface that displays all future flights.
Through ERKAB order, government employee can add a maximum of 8 companions with whom kinship has been identified. Then, the request is reviewed by the government body's authorized person for approval or rejection. For non-government employee, 8 companions can be added. Their kinship is not required to be identified. Then, the request is reviewed by the government body's authorized person.
Yes, if no direct flights available.
No set number.
No.
Yes, only for government employee.
Yes.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Financial Claims

  • Contract financial claims.
  • Billing financial claims.
  • Exceptional financial claims.
  • Changing currency financial claims.
Claims made for an exception or by a supreme order.
Claims issued with an invoice, such as service companies (water - electricity - communications) and purchases or financial claims of the online market.
Yes, the supplier can amend the financial claim that they created when it is sent back to them with a note from the government body.
No.
Yes.
No.
They should refer to the Ministry of Finance to print a report on all orders of payments deposited into the supplier's bank account.
Real estate lease contracts are registered on Etimad platform and are exchanged as contract financial claims.
By logging into Etimad platform and following these steps:
  • Payment Management.
  • Financial claims.
  • Selecting the claim and clicking Claim Details option.
By entering Contract Details after the payment order reference number is issued.
Yes.
The value of the financial claim should be registered, along with the VAT. Through the system, a payment order for the claim and a payment order for the VAT are issued. The type of should be described as (This is for…).
By accessing the on services on the Ministry of Finance's website.
By registering as follow:
  • Logging into Etimad platform.
  • Payment Management.
  • Financial claims.
  • Selecting the relevant claim and its status will be displayed.
The supplier must communicate with the government body, as there is a service that allows them to add the IBAN through the government body.
According to the Regulation of Governmental Competitions and Procurements Article No. 109, the Ministry shall issue the payment order within a period not exceeding forty-five days from the date of receiving the payment order. If the payment order is sent back to the government body for amendment or clarification, the period mentioned in this article starts from the date the government body sends back the payment order after completing what is required.
No.
Yes.
Yes.
No, but a check is issued from the Central Bank.
The non-profit body itself.
Yes, despite the existing financial claims with no cash. If the same item is reinforced and has received a previous financial claim that was not converted into a financial claim with cash, then this is not possible.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Debt Management

It is a service that allows government bodies to enter the individual/company/government body's debts counted and recorded, and to settle the debts paid. It also allows debtors to review their debts, and allows the Revenue Agency at the Ministry of Finance to review all debts of the bodies.
Government bodies, the private sector and individuals.
By logging into Etimad platform, and then entering the List of Services and selecting Debt Management.
The government body can register a debt through New Debt Registration on the Debt Management page, and then fill in the debtor and debt data.
There is no active notification service in the debt system, but the debtor can view their debts registered on the Debt Review page.
Through the Debt Review power on the Debt Management System's main page.
By accessing the Debt Details, clicking Debt Amendment option, adding the required amendments to the debt data, and then sending the request to the auditor.
No.
Yes, by accessing the Debt Details, clicking Cancellation of Debt option, adding the reason for cancellation and sending the request to the auditor.
Yes.
Through the debt invoice number via Payment System and sending the required documents to the body which will attach to Etimad platform and complete the payment procedure.
Yes, and send the required documents to the body to attach to Etimad platform and complete the partial payment procedure.
So far, there are no articles in the rules and regulations that require government body's registration of debts on Etimad platform.
Through the Debt Management System's main page, where all the registered debts will be displayed.
Through the Debt Management System's main page, where all the registered debts will be displayed, and clicking the Debt Details option.
No.
  • Existing.
  • Paid.

Debt Exemption and Installment System

It is one of the services provided on Etimad debt management platform, which allows users from the private sector and individuals to submit a request for exemption, installment or rescheduling of a previously registered debt. Requests are reviewed by the government body and then referred to the Exemption & Installment Committee at the Ministry of Finance for approval or rejection.
By logging into Etimad platform, then entering the Debt System from the List of Options and selecting Debt Exemption & Installment Requests.
Yes, the debt must be registered by the government body in the Debt System so that the debtor can submit a request for exemption/ installment/rescheduling.
The debtor can view all their requests through the Exemption and Installment Requests icon on the Debt Management home page.
  • Request has been submitted to the government body.
  • Request is required to be amended according to the government body's comments.
  • Request canceled.
  • Request has been submitted to the Exemption & Installment Committee.
  • Request is being reviewed by the Committee.
  • Re-request to complete the comments by the government body.
  • Request is approved and the Committee has decided approval.
  • Request is approved and the Committee has decided rejection.
  • Request is rejected due to the Committee's lack of competence to study this issue.
Debtor must check the requirements below before submitting a debt exemption request:
  • Debt situation exists.
  • Debt does not have an existing request for exemption or installment.
Debtor can submit a debt exemption request by following these steps:
  • Logging into the debt from the Debt Management page.
  • Selecting Exemption or Installment Request.
  • Clicking Exemption option.
  • Filling in the required information and sending the application.
Debtor must check the requirements below before submitting a debt installment request:
  • Debt situation exists.
  • Debt does not have an existing request for exemption or installment.
Debtor can submit a debt installment request by following these steps:
  • Logging into the debt from the Debt Management page.
  • Selecting Exemption or Installment Request.
  • Clicking Installment option.
  • Filling in the required information and sending the application.
To submit a debt rescheduling request, the debt must meet the following requirements:
  • Debt situation exists.
  • Debt must have an approved installment request.
Debtor can submit a debt installment request by following these steps:
  • Logging into the debt from the Debt Management page.
  • Selecting Rescheduling Request.
  • Clicking Installment option.
  • Filling in the required information and sending the application.
The debtor can view the sent back or rejected requests through the Inbox icon on the home page.
Yes, if it is sent back to them by the government body.
Yes, the debtor can view the procedures carried out by them or by the government body with respect to the request by entering the Request Details and then selecting the Previous Procedures icon. They can also view the Committee’s decision of approval or rejection through the same icon.
No.
The government body can review the requests submitted by debtors through the Exemption & Installment Requests icon on the home page.
  • Reviewing and approving requests if no comments are given.
  • Sending back the request to the applicant for amendment if needed.
No.
Yes, the government body can view the procedures carried out by it or by the debtor with respect to the request by entering the Request Details and then selecting the Previous Procedures icon. They can also view the Committee’s decision of approval or rejection through the same icon.
No.
The government body can obtain the service powers through the body's system administrator.
Powers are:
  • Checking debt exemption/installment/rescheduling requests.
  • Reviewing debt exemption/installment/rescheduling requests.
Service powers are granted to the Debt Exemption & Installment Committee through the Ministry of Finance's system administrator.
Powers are:
  • Committee Member 1: Checking and reviewing requests and preparing a request record.
  • Committee Member 2: Checking and reviewing requests.
  • Committee Secretary: Checking and reviewing requests and preparing the Committee's letter.
  • Committee Chairman: Reviewing and assigning requests to members/approving or disapproving requests after Committee's review.
Each can view only the requests assigned to them.
Requests received are assigned to the Committee members through Committee chairman.
Yes, only if the request is passed on to two different persons.
Yes, the Committee chairman can assign the request to another member if the member to whom the request is assigned did not take any action.
Through the Inbox on the home page.
Requests submitted to the Committee by member 1 are rejected.
The request is sent back for amendment by Committee member 1 to the government body along with adding the required comments, and then it is sent back by the government body to the applicant for amendment.
The request record is written by Committee member 1 by filling in the record online, printing it, signing it and re-attaching it into the system.
The Committee secretary writes the request letter after the initial approval of it by the Committee chairman and sends it internally to the Ministry of Finance, then re-attaches it after being signed by the decision maker to whom the letter is sent, whether with approval or rejection, and sends it to the Committee chairman for final approval.
Yes, the Committee chairman can send back the request to the Committee secretary for amendment before the final approval is approved.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Contracts and Awards

  • New.
  • Existing.
  • Transferred.
  • Replacement.
The service provider with whom the contract is signed.
  • Registration and amendment of the contract and awarding.
  • Contract review.
  • Contract engagement approval.
  • Payment plan amendment.
  • Contract procedures.
Yes.
Yes, accessing Contracts Department and then selecting Leasing & Investment Contracts icon.
To be able to view its contracts, the private sector must have an active subscription to Etimad platform.
The government body can view the status and details of the contract through the Contracts Review power so that the status of the contract is displayed (Approved).
The contract is registered by the government body after being awarded it - competition.
It is the contract that is closed on one side to be created on the other as a transferred contract in the event that the bodies are merged, or the nature of a particular business is transferred to another body.
It is the contract that is terminated by the government body with the contractor and then a replacement contract is created with another supplier to complete the rest of the contract.
Contracts are sent to the Ministry of Finance for approval if the contract value is equal to or exceeds SR5 million or the contract term is more than a year. If the contract follows the realization of a vision, it should be approved if the value of the contract is equal to or exceeds SR20 million and the contract term is more than a year.
No.
Yes, by posting all payments to the next fiscal year, provided that the item costs are greater than the contract value.
If the contract was signed outside Etimad platform and previous payments were made to the supplier, the government body can register the contract through Etimad platform as an existing contract.
Yes.
All numbers of items, projects and programs are obtained from the budget department in the government body that owns the contract.
The government body can extend/reduce/cancel the contract and amend the payment plan (milestones schedule) after approving the contract.
It is a plan for the payments that will be disbursed to the beneficiary for each fiscal year. It can be amended by the government body.
During contract registration by the government body.
Yes, through Payment Plan Amendment power.
Through the system administrator in the government body.
Contracts are registered on Etimad platform by government bodies only.
The government service sector cannot register the contract on Etimad platform, as the registration of contracts on Etimad platform is done by government bodies only.
Contract data can be amended by the government body only.
15 working days.
The registered contracts of the establishment can be viewed through Contract Management icon on Etimad platform.
Government bodies can view and obtain contract forms through the Ministry of Finance website.
The head of the sector in the Budget Department at the Ministry of Finance when the approval process is delayed by the Ministry of Finance is contacted.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Government Payments Inquiry Service

It is a self-service helps users (individuals, citizens, residents) inquire about the following:
  • Government Payments - Ministry of Interior Payments that they have made and review of the details of payment actions and the status of the balance in the payment.
  • Canceled operations and review of the status of payments to these canceled operations.
  • The refundable balance of the Ministry of Interior services and review of the list of payments from which the total balance came.
Individuals, both citizens and residents.
The beneficiary can access the Government Payments Service of the Ministry of Interior by logging into Etimad platform:
  • https://etimad.sa
  • After completing the log-in process, the beneficiary selects Individuals icon, and then selects Government Payments.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.
  • Customer: The person (or institution) who made the payment for the service or violation provided by the Ministry of Interior.
  • Beneficiary: The person who benefits from the Ministry of Interior service for which the customer has paid, whether the beneficiary themselves or another.
No.
  • Ministry of Interior Payment Service: It includes the payments made by the beneficiary with an explanation of the details of the payment actions and the status of the balance in the payment.
  • Ministry of Interior Cancellation Service: It includes the cancellations made by the beneficiary and the status of payments therein.
  • The total balance remaining on specific sector of the Ministry of Interior, with details of the payments from which the balance came.
An individual user can inquire about payments after choosing the inquiry method (beneficiary number/ customer number) using one or all of the following elements:
  • The sector.
  • The service.
  • Date of payment from.
  • Date of payment to.
The beneficiary can view the remaining balance in each payment by viewing the Remaining Balance field in the payment record displayed in the Ministry of Interior Payments Service.
They can view the total remaining balance through the Ministry of Interior Balance Service.
It is the service-provider sector at the Ministry of Interior to which the payment has been made, such as: expatriate affairs, driving licenses, Saudi passports...etc. Each sector covers a host of services, such as the Saudi Passport Sector service which provides passport renewal, new passport issuance services, among others.
It is the remaining amount of the payment that has not yet been used.
By clicking (the eye icon). The system will display the payment details and the uses made with regard to this payment.
It is action made in the payment process and can be one of the following values:
  • Pay.
  • Use.
  • Refund.
  • Cancel refund.
It is the date on which the payment was made.
Yes, through Ministry of Interior Cancellation Service.
Yes, through the Payment Date field in the payment data.
Yes, they can view the date of the payment refund or part of it through the details mentioned in the Transaction Date, and transaction type is Refund.
Yes, through Ministry of Interior Balance Service.
Yes, through Remaining Balance Details, Ministry of Interior Balance Service.
Yes, the Traffic Violations Sector and the National Platform for Violations Sector (Efaa).
It means the number (for example; identity or residence) of the bank account holder from which the payment was made.
Yes, vehicle sector payments are displayed in Ministry of Interior Payments Service and Ministry of Interior Balance Service.
When a visa is canceled, the value of the visa is automatically refunded into the account from which the visa payment was made, so it is not displayed as a balance in the payment.
If a government payment balance is available, the beneficiary enters the bank account from which the payment was made and request refund by selecting the same service and the same beneficiary, and the amount will be returned to the same account.

Public Bank Guarantee Service

It is a service that enables the private sector and government bodies to manage bank guarantees associated with government competitions and purchases through Etimad platform. It plays an important role in providing the service of issuing bank guarantees by the private sector and linking it directly to relevant competitions and purchases. It also provides all services of amendment, confiscation and cancellation online via integration with the financial and banking sector.
  • The private sector: Suppliers and contractors wishing to apply for government project competitions through Etimad platform.
  • The banking sector: Commercial banks registered on Etimad platform.
  • The governmental entity (Project Owner): Government bodies that have submitted their competitions on Etimad platform.
The government body's beneficiary can access the Bank Guarantee Service by signing up on Etimad platform and activating the necessary powers.
SR 1,500.
No.
Yes, and the beneficiary can view and accept them when logging in for the first time.
The private sector can submit requests related to initial and ultimate guarantees related to government projects through Etimad platform.
It is a guarantee provided by the contractor or supplier applying to competition to demonstrate seriousness to the government body.
It is a guarantee provided by the contractor or supplier who has been awarded competition to demonstrate seriousness to the government body with regard to completing the work in accordance with the contract's terms.
After the bank guarantee is issued by the bank through Etimad platform, the e-copy of the guarantee is sent to Competition System and linked to the competition applied for, and thus the bank guarantee is reviewed online by the government body (the project owner) on time.
Electronically on time through Competition System
Yes.
The Hijri calendar is used to determine the Bank Guarantee Service's validity date.
When the competition is awarded to a supplier or contractor, a cancellation request is created automatically from the system for the initial bank guarantees for all non-winning competitors.
Yes, an automatic cancellation request for the initial bank guarantee associated with the awarded supplier/contractor will be created when the ultimate bank guarantee is approved by the government body.
Yes, 3 months before the ultimate bank guarantee's expiry.
  • Request status: It is the status that shows the status of the action taken for requesting the service provided by the user.
  • Guarantee status: It is the status that shows the actual status of the bank guarantee.
Yes, government body can download a PDF copy of the bank guarantee, review and print it.
Automatic cancellation requests are generated from the system in the following cases:
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have not been awarded the competition.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after approving their ultimate guarantee.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after the rejecting their ultimate guarantee.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Bank Guarantee Service

It is a service that enables the private sector and government bodies to manage bank guarantees associated with government competitions and purchases through Etimad platform. It plays an important role in providing the service of issuing bank guarantees by the private sector and linking it directly to relevant competitions and purchases. It also provides all services of amendment, confiscation and cancellation online via integration with the financial and banking sector.
  • The private sector: Suppliers and contractors wishing to apply for government project competitions through Etimad platform.
  • The banking sector: Commercial banks registered on Etimad platform.
  • The governmental entity (Project Owner): Government bodies that have submitted their competitions on Etimad platform.
The banking sector's beneficiary can access the Bank Guarantee Service by signing up on Etimad platform and activating the Banking Guarantee Management Power.
SR 1,500.
Yes.
The private sector can submit requests related to initial and ultimate guarantees related to government projects through Etimad platform.
It is a guarantee provided by the contractor or supplier applying to competition to demonstrate seriousness to the government body.
It is a guarantee provided by the contractor or supplier who has been awarded competition to demonstrate seriousness to the government body with regard to completing the work in accordance with the contract's terms.
It is a list of requests created by the contractor/supplier that require processing by the bank.
It is a list of requests created by the bank and submitted to the government body for the purpose of approval in some cases of amendment and cancellation or review of the issued bank guarantee.
The banking sector's beneficiary can do the following:
  • Reviewing and accepting the guarantee issuance request.
  • Reviewing and rejecting the guarantee issuance request, stating the reason.
  • Reviewing the guarantee issuance request and sending it back to the contractor/supplier for more information needed.
Yes, if the request is rejected by the bank user, the status of the request is updated to be "Rejected", and the contractor/supplier must re-request if desired.
Yes, the approved bank guarantee document must be attached.
The Hijri calendar is used to determine the Bank Guarantee Service's validity date.
Preferred city is the branch of the Trade Finance Center of the bank to which the beneficiary wishes to send a bank guarantee request.
Yes, the private sector's beneficiary can review their bank guarantee on Etimad platform after it is issued by the bank.
Yes, the public beneficiary can review the initial and ultimate guarantee through on Etimad platform.
After the issuance of the bank guarantee, it is not possible to withdraw, but it is possible to use the contact information with the contractor/supplier available within the Request Detail, through which contact could be done if there is a need for any action outside the platform.
Bank guarantees for a particular customer can be accessed through the following steps:
  • Searching for the customer's bank guarantee issuance records.
  • Entering the Request Details.
  • Fully reviewing Guarantee Details.
Yes, and the government body (the project owner) has the right to request the principal of the bank guarantee from the private sector.
Yes, the bank user must provide the service according to the service level agreement concluded between their bank and Etimad platform.
Automatic cancellation requests are generated from the system in the following cases:
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have not been awarded the competition.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after approving their ultimate guarantee.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after the rejecting their ultimate guarantee.
  • Request status: It is the status that shows the status of the action taken for requesting the service provided by the user.
  • Guarantee status: It is the status that shows the actual status of the bank guarantee.
The banking sector's beneficiary can request the issuance of a bank guarantee upon logging into Etimad platform if they hold the private sector's authority for the purpose of applying for a particular competition, as the banking sector's beneficiary may be:
  • Banking sector user - processing requests from contractors/suppliers (bank customers) through Etimad platform.
  • Private sector user - submitting requests for bank guarantee services.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Private Bank Guarantee Service

It is a service that enables the private sector and government bodies to manage bank guarantees associated with government competitions and purchases through Etimad platform. It plays an important role in providing the service of issuing bank guarantees by the private sector and linking it directly to relevant competitions and purchases. It also provides all services of amendment, confiscation and cancellation online via integration with the financial and banking sector.
  • The private sector: Suppliers and contractors wishing to apply for government project competitions through Etimad platform.
  • The banking sector: Commercial banks registered on Etimad platform.
  • The governmental entity (Project Owner): Government bodies that have submitted their competitions on Etimad platform.
The government body's beneficiary can access the Bank Guarantee Service by signing up on Etimad platform and activating the necessary powers.
SR 1,500.
SR 100 for issuance, amendment and cancellation services.
Yes, and the beneficiary can view and accept them when logging in for the first time.
It is better to activate the power to submit bank guarantee requests to the authorized persons into the bank accounts of the company/body to avoid rejection of the service request by the bank to which it was submitted.
Yes.
The private sector can submit requests related to initial and ultimate guarantees related to government projects through Etimad platform.
It is a guarantee provided by the contractor or supplier applying to competition to demonstrate seriousness to the government body.
It is a guarantee provided by the contractor or supplier who has been awarded competition to demonstrate seriousness to the government body with regard to completing the work in accordance with the contract's terms.
Yes, when submitting a request to issue a bank guarantee, the beneficiary must enter the IBAN number of the bank account through which they wish to submit a bank guarantee.
The beneficiary must activate the bank account through the bank directly before using it to request the issuance of the bank guarantee on Etimad platform to avoid rejection of the requests by the receiving bank.
Yes.
The Hijri calendar is used to determine the Bank Guarantee Service's validity date.
Preferred city is the branch of the Trade Finance Center of the bank to which the beneficiary wishes to send a bank guarantee request.
After the bank guarantee is issued by the bank through Etimad platform, the e-copy of the guarantee is sent to Competition System and linked to the competition applied for, and thus the bank guarantee is reviewed online by the government body (the project owner) on time.
Yes, if the need arises.
Yes, and the government body (the project owner) has the right to request the original copy of the bank guarantee from the private beneficiary.
You can make sure that the procedures for issuing a bank guarantee have been completed by:
  • The status of the issuance request, which is "Bank guarantee has been issued".
  • The status of the bank guarantee, which is Active" for the initial guarantee and the status of "Active Approved" for the ultimate guarantee.
  • Request status: It is the status that shows the status of the action taken for requesting the service provided by the user.
  • Guarantee status: It is the status that shows the actual status of the bank guarantee.
Automatic cancellation requests are generated from the system in the following cases:
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have not been awarded the competition.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after approving their ultimate guarantee.
  • Requests for automatic cancellation of the initial guarantees of suppliers/contractors who have been awarded after the rejecting their ultimate guarantee.
Yes, the beneficiary can contact the bank directly to cancel the initial guarantee.
The beneficiary can view the procedures that have been carried out with regard to a specific request by viewing the Procedures Record within the details of the request itself.
No, but the beneficiary can print the reports through the bank which issued the guarantee.
Yes, after obtaining the relevant powers.
The beneficiary can review their bank guarantee requests by viewing the status of the request and the status of the guarantee on the Bank Guarantee Requests Review page.
The beneficiary can have access to the details of their bank guarantee requests by entering Request Details option on the Bank Guarantee Requests Review page.
No.
  • The guarantee amount.
  • The guarantee percentage of the financial proposal.
  • Expiry date.
  • Bank name.
  • Type of payment (credit facilities - cash coverage).
  • Bank account to deduct the guarantee amount.
  • Bank account to deduct the bank's commissions.
  • The area from which the issuance is desired.
Yes, a notification arrives via the platform to the applicant requesting the bank guarantee upon acceptance/rejection.
The time taken to respond to the bank guarantee request with acceptance, rejection or requesting information is 3 hours, and the time taken to issue the bank guarantee is 8 hours.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Labor Fee Increase Compensation Service

It is a service that enables establishments contracting with the state to request compensation for increase in labor fees resulting from the application of the financial balance program, in which the fees for the establishments’ financial compensation were adjusted for their expatriate workers that correspond to the number of Saudis or exceed them in accordance with the decision of the Council of Ministers Resolution.197 on 23/03/1438 AH.
The request can be submitted through these steps:
  • Logging into Etimad platform and selecting Labor Fee Compensation icon.
  • Clicking Creating New Compensation Request icon.
  • Filling out the required data and sending the requests.
The establishment can follow up on the request by accessing the Labor Fee Compensation service and clicking My Requests icon.
  • The request is submitted through the establishments requesting compensation.
  • Auditing the request by the government body with which the contract is concluded.
  • Auditing the request by the Ministry of Finance's committee formed to compensate establishments.
  • The body's employee approval to compensate labor fees for establishments.
  • The body's approval to compensate labor fees for establishments.
  • The Compensation Committee's member's approval.
  • The Compensation Committee's head.
Each establishment shall be compensated for an amount equal to the cost in the amount of the increase it paid in terms of financial compensation for its expatriate labor that is equal to the number of Saudis, or exceeds them, in accordance with what was stated in paragraphs (1) and (2) of the second item of the Cabinet Resolution No.197, dated 1438/ 3/23 AH. Compensation is paid to the worker related to the contract until its expiry, with the necessity of having a certificate of labor liquidation in the last year of the contract or transferring labor to another government project.
Compensation is made for the original period of implementation of the concluded contract only, including the extension period of the contract for reasons not related to the contractor with the government body, where compensation is paid to establishments for a previous year or the expiry of the contract, whichever is earlier.
The establishment is compensated for the period spent by the worker.
Yes, if the extension is at the government body's request.
Yes, and there will be an independent service later that is being worked on to receive subcontracting requests.
Yes, and all required documents must be furnished.
If the objection is desired, a letter is prepared to the Undersecretary for Financial Affairs and Accounts, explaining the Committee’s decision, the reasons for the objection, its justifications, and what proves the objection's validity, and it is delivered to the Administrative Communications Center of the Ministry of Finance.
Within a maximum of two months as of the issuance of the Compensation Committee's approval.
The compensation amount decided by the Compensation Committee is transferred to the bank account registered in the compensation request.
Yes, if an amount more than the due fees is paid.
The establishment can follow up on the request status by logging into Etimad platform, selecting Labor Fee Compensation Service, and clicking My Requests, and all submitted requests and their statuses will be displayed.
An establishment whose register is written off or expired can submit a labor fee compensation request. The portal receives all requests from contractors, including those whose registers have been written off.
Evidence of changing the establishment's trade name must be included in the attachments within the compensation request.
No.
Operation and maintenance contracts.
The bank account in which the amount is to be deposited should be stated in the request submitted by the establishments requesting compensation.
Yes, if the entire labor is not compensated.
This service enables establishments to submit a request to complete compensation for a contract that had previously compensated part of the labor related to it as the entire labor were unavailable when the request was submitted for compensation.
Yes, partial compensation can be requested until an update of labor is delivered by the Ministry of Human Resources and Social Development, then Creating Request To Complete Earlier Request service is used.
Requests should be submitted directly to the contracting government body.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Self-Inquiry Service on Individuals Financial Rights

It is a self-service helps the user review the details of their salary payments and other financial rights according to the last payroll sheet. The user can inquire about a previous period after entering the required search details.
Government employees who have payroll sheet.
The beneficiary can access the Self-Inquiry Service on Individual's Financial Rights by logging into Etimad platform: https://etimad.sa The beneficiary selects Individuals icon after completing the login process, and then selects Salaries.
Personal data, as well as the beneficiary's job data of the beneficiary.
No.
Data received from government bodies should be verified. If inaccurate, the message "No valid data from the employer" is displayed.
Refer to the body to correct the employee's data so that they are properly reviewed in the service.
No. The service is limited to data on salaries and financial rights included in the sheets submitted by the employer.
No. The service provided through the platform is limited to real-time inquiries about salaries and other financial rights.
Yes, through the Advanced Search icon and specifying the details required for the search.
Currently, the beneficiary can benefit from the services of the Etimad platform via the following link: https://etimad.sa
For more details, the beneficiary can refer to the financial department.
The service shows all the financial allowances received in the payroll sheet in the "Allowance details" section, where the service shows the name and amount of the allowance. Among the allowances that may appear in the income statement:
  • Housing allowance.
  • Cost of living allowance.
  • Scarcity allowance.
No, because personal data in the income statement are presented as they were received from Nafaz (the National Information Center).
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Unregistered Contract Registration Service

It is a service that helps public and private sectors submit requests for contract registration and tracking through Etimad platform.
No.
By logging into Etimad platform, then entering the List of Services and selecting Unregistered Contracts.
Yes.
Yes.
Yes.
All government bodies can submit a contract registration request as long as the body's user is authorized to access Etimad platform. Powers could be obtained from the User Management Service from the system manager at the government body.
All private sector users registered with Etimad platform can benefit from the Contract Registration Service automatically, whether or not they have a commercial register. An authorization request should be submitted from the Ministry of Commerce to use the commercial register if the applicant is not the main owner of the register.
By clicking "Companies that do not have a commercial register - new registration” and completing the registration so they can benefit from the Contract Registration Service and obtain the power to submit contract registration requests automatically.
Data related to the contract owner and the contracting authority and the rest of the contract data must be submitted with the reasons, and the attachments and all required proofs must be submitted according to the applicant.
After selecting Contract Registration Review option, a page will be displayed containing all requests submitted by the applicant. The details of any request and its status can be reviewed by clicking Details option that is displayed next to each request.
Yes.
Yes.
Yes, by entering Request Details.
It is unavailable to send back the request for amendment, so a new request should be submitted based on the notes mentioned for the reasons for rejection by the previous request reviewer.
Yes.
It depends on the type and status of the request submitted. Reviewing submitted requests may take 5 to 20 working days.
The applicant can track the request status as there are four statuses:
  • New: When the request is successfully submitted by the applicant and sent to the reviewer.
  • Work is in progress: When checking the validity of the request submitted by the reviewer and taking the required procedures to register the contract.
  • Complete: When the contract registration request on Etimad platform is successfully completed.
  • Rejected: When the submitted request is rejected for reasons that clarified by the competent authorities to the applicant.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Public Digital Contracting Service

New mechanism for registering contracts on Etimad platform and signing them digitally, by automating contract forms and associating them to competition through the award number. It provides the opportunity for public and private sectors to agree on contract details and sign them digitally.
  • Automation of contract forms through Etimad platform.
  • Improving the contract data and terms entry mechanism to be automatically reversed according to the award data.
  • Enhancing the private sector's role in the contracting process by reviewing the contract and approving the milestones schedule.
  • Electronic signature by the private sector and government body.
The basic contract milestones and the agreed payment plan. It is created by the government body, reviewed and approved by the private sector.
Contracts related to competitions awarded after the launch of the Digital Contracting Service. They are registered through the Digital Contracting Service.
Contracts associated with competitions awarded before the launch of the Digital Contracting Service, in addition to myriad types of contracts excluded from automation.
Contract is excluded from automation if:
  • Competition activity is not among the automated activities.
  • Competitions that are not registered on Etimad platform.
  • Second party to the contract is a private sector with no commercial register (foreign supplier, individuals, etc.) Contracting type Awarding.
  • Date of launching the competition before Dec 20th 2021.
  • Royal Order Exception.
  • Decree Exception.
  • Exception by virtue of the government body's statutory arrangements.
  • Rental contracts.
  • Registration & Amendment of the Contract/Awarding.
  • Approval of the Contract Engagement.
  • Contract Online Approval.
  • Contracting Confirmation.
  • Signature of the government body's head.
  • Signature of the government body's delegate on contracts and awards.
Through the government body's system administrator
Government body's head or delegate who has the power to sign contracts and awards.
To sign up in the digital signature service provided by stc, log into Etimad platform and then select the Digital Signature Service. User will be automatically transferred to the stc page designated for registration with the service.
No.
Through the authorized person to "amend the payment plan". They must be given the authority to "register the contract" so they can amend the milestones schedule.
Existing contracts are registered by these following steps:
  • Logging into Etimad platform for government bodies.
  • Selecting Contract Management icon.
  • Clicking Contracts and Awards option.
  • Clicking (+ Add New) option and from the drop-down list, selecting Existing Contract option.
Transferred contracts are registered by these following steps:
  • Logging into Etimad platform for government bodies.
  • Selecting Contract Management icon.
  • Clicking Contracts and Awards option.
  • Clicking (+ Add New) option and from the drop-down list, selecting Transferred Contract option.
Replacement contracts are registered by these following steps:
  • Logging into Etimad platform for government bodies.
  • Selecting Contract Management icon.
  • Clicking Contracts and Awards option.
  • Clicking (+ Add New) option and from the drop-down list, selecting Replacement Contract option.
By logging into Etimad platform, then the competitions, then the competition data. The award letter number will be displayed at the end of the page. The award letter number is displayed only if the competition status is “The award has been approved".
No.
Yes, if the contract value is less than or equal to SR 300,000.
Referring to authority "Add User", so that it they are added if not registered as a user.
No, as the award value is directly reflected in the contract value.
No.
There are 14 activities deemed automated in digital contracting:
  • Subsistence.
  • Engineering Services - Design.
  • Engineering Services - Supervision.
  • Medicine Supply.
  • Road Construction.
  • General Construction.
  • Cities Cleanliness.
  • General Services.
  • Road Operation & Maintenance.
  • Information Technology.
  • Operating & Maintenance.
  • Medical Supply.
  • Consulting Services.
  • Supply.
Yes, according to the actual plan for completion.
Total amounts that will be paid from each item for the current year.
Yes, through the authority to approve the contract engagement.
Yes, through the authority to approve the contract engagement.
At the stage of contract engagement.
Yes, through the Contract Signing Reset icon.
No.
No, but it can be sent back to the contract creator for modification.
Yes, the user reviews the milestones schedule amended by the government body and can approve it or send it back for amendment provided that the user is a private sector with a Saudi commercial register, or a government service provider.
No, but the government body is allowed to submit a contract change request after the completion of the legal procedures to the change request.
Yes, the government body's authorized person can withdraw the contract from the user at the milestones schedule approval\ second party signing stage by entering the Contract Details and clicking the Contract Withdrawal icon.
Yes, through the authority to approve the contract engagement.
No.
No, as the system automatically determines it.
The search is done by the commercial register number, company name or a keyword from the company name.
By entering the Inbox and then the Contract Details and clicking the Contract Approval icon.
The contract can be amended through the Contract Procedures authority.
Yes.
No.
When submitting a request for an increase of more than 10%, an additional option (Exception) pops up, and the user must attach the required document.
Yes, if its value is amended by the government body.
Withdrawing part of the contract and awarding it to another supplier.
Yes, there is a period of 10 working days. If the second party does not respond, the government body can complete the rest of procedures.
No.
Statuses displayed in the Contract Status option:
  • Under Proceeding: Unapproved contract.
  • Approved: Approved contract.
  • Approved: Contract approved by the Ministry of Finance.
  • Termination: Terminated contract.
  • Cancelled: Cancelled contract.
  • Sent back for Amendment: Contract sent back from the approver to the contract registrar.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Private Digital Contracting Service

New mechanism for registering contracts on Etimad platform and signing them digitally, by automating contract forms and associating them to competition through the award number.
It provides the opportunity for public and private sectors to agree on contract details and sign them digitally.
By taking the authority (contract approval / approval and milestones schedule - signing contracts) from the Ministry of Commerce portal https://efile.mc.gov.sa/, and then logging into Etimad platform to use the service.
No.
By signing up in STC Sayen service, then selecting the contract to be signed and clicking Contract Signing icon.
To sign up in the digital signature service provided by STC, log into Etimad platform and then select the Digital Signature Service.
User will be automatically transferred to the STC page designated for registration with the service.
By logging into Etimad platform, then entering Contract from the Inbox, reviewing the entire contract registered details and downloading a copy of the contract.
  • Automation of contract forms via Etimad platform.
  • Boosting the private sector's role in the contracting process by reviewing the contract and approving the milestones schedule.
  • Online signature by the private sector and government body.
The basic contract milestones and the agreed payment plan. It is created by the government body, reviewed and approved by the private sector.
No, but the approval of the milestones schedule, after entry by the government body, by the private sector applies to them.
Yes, if the contract milestones schedule (payment plan) is amended, it needs the private sector's approval.
Contracts related to competitions awarded after the launch of the Digital Contracting Service.
They are registered through the Digital Contracting Service.
Contracts associated with competitions awarded before the launch of the Digital Contracting Service, in addition to myriad types of contracts excluded from automation.
Contract is excluded from automation if:
  • Competition activity is not among the automated activities.
  • Competitions that are not registered on Etimad platform.
  • Second party to the contract is a private sector with no commercial register (foreign supplier, individuals, etc.)
  • Contracting type Approval.
  • Date of launching the competition before Dec 20th 2021.
Contract review, milestones schedule approval and digital signature (signing contracts).
They can be obtained through the Ministry of Commerce via the following link: https://efile.mc.gov.sa.
No, but it is possible to request an amendment to the milestones schedule by sending back the contract to the applicant (the government body) and adding notes when reviewing the contract and approving the milestones schedule.
Yes.
The stage in which the contract is with the private sector for contract review and milestones schedule approval, which is reviewing and approving all the contract details, either by approving or sending it back for amendment.
No.
The stage in which the contract is with the private sector for contract signing (digital signing).
Email used for sign-up, which matches the email registered on Etimad platform and the password.
The government body must finalize the contract procedures so that private sector users can access the contract on Etimad platform and take the necessary measures.
There are 14 activities deemed automated in digital contracting:
  • Subsistence.
  • Engineering Services - Design.
  • Engineering Services - Supervision.
  • Medicine Supply.
  • Road Construction.
  • General Construction.
  • Cities Cleanliness.
  • General Services.
  • Road Operation & Maintenance.
  • Information Technology.
  • Operating & Maintenance.
  • Medical Supply.
  • Consulting Services.
  • Supply.
Yes, by proceeding to the relevant contract and clicking Previous Procedures to view the data of the authorized person who approved the contract.
Partnership contracts are registered with one contract that includes all the joint partners.
The partnership leader is authorized to review the contract and digitally sign.
Yes.
Contract approval/approving and reviewing milestones schedule.
By entering the Inbox.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Online Market

A list created and filled with products by the government body that has the authority to enter a purchase order, then it is moved to the purchase order verifier for approval or rejection and sent to the suppliers who have been awarded to take or leave the purchase order.
0.075% of the purchase order total value, not exceeding SR 500.
After the government body approves the purchase order and before sending the delivery notice.
Yes, and this will be done later after the invoice is approved in the online market and the shift to the payment service "Invoice Claims", as disbursement must be made from the item linked to it in the market.
The shopping cart cannot be completed if there is no cash as an error message will be displayed that there is no budget for the item.
By participating in the "Framework Agreement" competitions offered by government bodies. If they are awarded, they can benefit from the online market after reversing the agreement in the market.
After examining them and ensuring their conformity with the purchase order through the official of authority to approve the “Online Market Invoice” by entering and approving the delivery note.
The purchase order invoice is paid by the government body after completing all procedures in the online market. Then, the invoice is approved, the attachment is uploaded, and shift is done to the Financial Claims on Etimad platform, and a financial claim is created for the invoices.
By the private sector after the government body confirms the receipt of products.
Through the system administrator in the government body.
No, and must be entered again.
No.
Government bodies are excluded from using of the online market through communicating with the Expenditure & Projects Efficiency Authority (EXPRO) and requesting its approval.
No.
  • Purchase order data entry power: Creating shopping carts.
  • Purchase order verifier power: Verifying (approving or rejecting) shopping carts
  • Online market operation management power: Reviewing the shopping carts and purchase orders and confirming reply to the purchase order.
  • Online market invoice approval power: Confirming delivery of products and approving invoices.
The government body must fill out a request form to cancel a purchase order and send it to Etimad Comprehensive Service Center via ecare@etimad.sa.
The government body must fill out the Adding Item form and send it to Etimad Comprehensive Service Center via ecare@etimad.sa.
Yes. Extension is based on what is stipulated in the contract. The decision is up to EXPRO after examining the need to extend the Agreement's contract.
For inquiry or support, kindly contact Etimad Comprehensive Service Center on 19990, or through other communication channels.

Government Tenders & Procurement

The public sector, when logging in for the first time, must click the Login icon and authenticate the account through the unified access, after which it can enter Etimad platform and enter the employee’s data or by entering through the unified access.
  • Public tender.
  • Direct Purchase.
  • Limited tender.
  • Tender.
  • Framework Agreement.
  • Two-stage tender.
  • Reverse Bidding.
  • National Transformation Projects.
No.
No, but the bid submitted by the supplier is valid for 90 days only, extendable at the request of the government body.
  • Committees related to the tender.
  • Bill of quantities.
  • Files attached to the tender.
  • Modifying regions and extending tender dates.
  • Modifying the supplier's sample delivery address.
Split tender is chosen at the stage of tendering through the power of the data entry, and it is done by defining the packages, as each package expresses a splittable part of the tender due to the different nature of the work or according to what achieves the interest.
When the bill of quantities is amended by the bidder, all bids submitted by suppliers are automatically deleted, and an email is sent to suppliers stating change in the tender data.
It is the value specified by the requesting party based on the prevailing price for the product or service based on a market study.
The government tender and procurement system can be viewed by logging to Etimad platform and selecting Forms icon via the following link: https://portal.etimad.sa/ar-sa/template/indextemplate.
Powers can be granted through the system administrator's power, and the powers are linked to committees through the tender manager's powers.
Yes.
Yes, whether private or public invitations to all suppliers.
No.
Yes, as public tenders are for all suppliers and there is no payment for the tender booklet, while direct procurement is when invitations are sent to particular suppliers and there is no payment for the tender booklet.
No.
Yes.
After the tender is created, a page for invitations is displayed.
The government tenders and procurement procedures shall be submitted through the portal - unless this is not possible for technical reasons or for national security-related reasons - in accordance with the regulations.
The body can submit a tender that does not have an activity on Etimad platform by selecting the closest activity to the tender.
The person with the power.
No.
The government body has the right to accept or reject.