In line with the National Center for Government Resources Systems’ orientation to upgrade Etimad Platform’s services provided to the beneficiaries, and stemming from the duties and responsibilities vested on it, and in line with the instructions of the honorable leadership to save no effort in providing the service to the beneficiaries at the maximum speed and in the easiest ways, the Center is keen to provide e-services via Etimad Platform aiming at carrying out the financial transactions and to provide different communication channels for support and assistance.
The National Center for Government Resources Systems exerts its best endeavours to provide high-quality services to all the beneficiaries through a privacy policy that prioritizes confidentiality of the information of all the beneficiaries of its services.
The Platform includes a section for E- participation. This section provides an opportunity for sharing opinions and discussing and introducing the proposals and topics that help in decision making, drafting laws and developing the solutions and services that enhance digital transformation in the public finance, promotes the local content and increase facilities’ participation in the economic development and increasing the level of transparency and expenditure efficiency.
The Platform can provide support, empowerment and assistance to the highest number of visitors to the website by providing a written content, detailed information and links to some forms of assistance such as: FAQ, communication channels, complaints and suggestions and the Help Center. The Platform is required to interact and respond to the messages and requests received by the beneficiaries through Contact Us.
The time taken and the average time for accessibility of the homepage and all the other pages:
· Time taken for accessibility to Etimad Homepage: 2 seconds for 50 synchronous users along with cache activation.
· Average time of Etimad Homepage: 0.4 seconds for 50 synchronous users along with cache activation.
· Time taken for accessibility to the E-services page at Etimad Platform: 5 seconds for 50 synchronous users with cache activation.
· Average time of the E-services Page: 2 seconds for 505 synchronous users with caches activation.
· Readiness ratio: 99.98%
Access through the Link
*If there is no response within the defined period, please file a complaint through the E-communication Template.
| Service | Service Processing Time on the Platform | Availability |
| Management of Supplier Blacklists | 3 working days | 24/7 |
| Management of Tender Committees | 3 working days | 24/7 |
| View Published Tenders | Immediately | 24/7 |
| Preparation of Tender Projects | Quarterly | 24/7 |
| Withdrawal from a Direct Purchase Call | Immediately | 24/7 |
| Respond to Direct Purchase Calls | Immediately | 24/7 |
| Respond to Post-Qualification Calls | Immediate – Within the Qualification Documents Submission Deadline | 24/7 |
| Respond to Requests to Extend Bid Submission Deadlines | Immediately | 24/7 |
| Respond to Escalation Requests for Grievances | 15 to 30 days | 24/7 |
| Respond to Grievance Requests | 15 working days | 24/7 |
| Cancellation of a Tender after Publication | Immediate – From the Date of Tender Publication on the Platform until before the Award Stage | 24/7 |
| Cancellation of a Tender before Publication | Immediate – Prior to Issuing and Publishing the Tender | 24/7 |
| Participation in Reverse Electronic Bidding Rounds | Immediate – During the Period from the Start of the Round until | 24/7 |
| Withdraw a Submitted Bid from a Tender | Immediate – Up to the Last Day of the Bid Submission Deadline as Specified in the RFP Document | 24/7 |
| Request Initiation of Phase One Negotiation (Financial Negotiation) | Immediate – During the Tender Award Stage | 24/7 |
| Request Initiation of Phase Two Negotiation (Terms Negotiation) | Immediate – From the Date of Rejection of Phase One Negotiation and During the Tender Award Stage | 24/7 |
| Request Extension of Bid Submission Deadline | Immediate – Before the Last Day of the Bid Submission Deadline as Specified in the RFP Document | 24/7 |
| Future Tender Projects | Immediately | 24/7 |
Management of Tender Announcements |
15 to 60 days until the bid submission deadline (Article 34 of the Regulations). | 24/7 |
| Purchase of RFP Document | Immediately | 24/7 |
| Submit Inquiries about a Tender | Immediate – During the Bid Receipt Period | 24/7 |
| Submit Bids for a Tender | Immediate – During the Specified Bid Submission Period | 24/7 |
| Tender awarding | 90 to 180 days from the specified date for bid opening (Article 39) | 24/7 |
| View Award Results | Immediately | 24/7 |
| Management of Supplier Lists | Immediately | 24/7 |
| Join Tender Announcement Lists | Immediately | 24/7 |
| View Needs Announcements | Immediately | 24/7 |
| View the List of Future Tenders for For Government Agencies | Immediately | 24/7 |
| Submit a Grievance Request | Immediate – Within the Suspension Period (5 to 10 Business Days) | 24/7 |
| Bid Opening | Immediate – As per the Date Specified in the RFP Document | 24/7 |
| Apply for Prequalification | Immediate – Within the Qualification Documents Submission Deadline Set by the Government Agency | 24/7 |
| Create a Prequalification Call | Immediately | 24/7 |
| Create a Post-Qualification Call | Immediately | 24/7 |
| Publish the Tender | 15 to 60 days, inclusive (Authority Review and Announcement Publication on the Platform) | 24/7 |
| Evaluate Bids | 90 to 180 days | 24/7 |
| Request Escalation of a Grievance | 3 days from Notification of the Decision | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Pay Auction Amount | Immediately | 24/7 |
| Submit Bids | Immediately | 24/7 |
| View Auctions | Immediately | 24/7 |
| Participate in the Auction | Immediately | 24/7 |
| Create an Auction | Immediately | 24/7 |
| Activate the Auction | Immediately | 24/7 |
| Award the Auction | 24/7 | |
| Price Products | 24/7 | |
| Open Submitted Bids and Initial Award | 24/7 | |
| Publish Auction Announcement on the Platform | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Revenue Collection and Classification | 2 hours | 24/7 |
| View Collection Transactions | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Register an Invoice | Immediately | 24/7 |
| Amend Invoices | Immediately | 24/7 |
| Cancel Invoices | Immediately | 24/7 |
| Generate Reports | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| View Liabilities | Immediately | 24/7 |
| Register / Amend Liabilities | 1 working day | 24/7 |
| Settle Liabilities | 30 business days from the date of the first notification | 24/7 |
| 15 business days from the date of the second notification | ||
| Request Rescheduling | Immediately | 24/7 |
| Request Exemption | Immediately | 24/7 |
| Request Installment Plan | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Issuing Bank Guarantee | 8 business hours | 24/7 |
| Amend a Bank Guarantee | 8 business hours | 24/7 |
| Automatic Release of the Bank Guarantee | 16 business hours | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| ERCAB Items Management | Immediately | 24/7 |
| Create an Urgent ERCAB Order | 3 minutes (user) | 24/7 |
| Create an ERCAB Order | 3 minutes (user) | 24/7 |
| Book Travel Tickets | 3 minutes (user) | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Revenue Budget Preparation | Immediately | 24/7 |
| Workforce Budget Preparation | 90 days | 24/7 |
| Expenditure Budget Preparation | / | 24/7 |
| Supporting Agencies | / | 24/7 |
| Internal Transfers | / | 24/7 |
| Preparation of Vision Realization Programs Budget | / | 24/7 |
| Intra-Sector Transfers | / | 24/7 |
| Transfers Between Agencies Items | / | 24/7 |
| Create Initiatives and Complete Descriptive Data | / | 24/7 |
| Budget Notification | / | 24/7 |
| Budget Ceiling Planning | / | 24/7 |
| Funding Request Creation Service | / | 24/7 |
| Reinforcement Transfers | / | 24/7 |
| External Transfers | / | 24/7 |
| Inter-Sector Transfers | / | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Contract Financial Claims | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Invoice Financial Claims | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Exceptional Financial Claims | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Financial Claims for Contracts with Variable Currencies | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| View Financial Claims Status | Immediately | 24/7 |
| Advances and Custodies | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Replenishment of Advances and Custodies | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Settlement of Advances and Custodies | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Fund Replenishment | / | 24/7 |
| Fund Replenishment Reimbursement | / | 24/7 |
| Settlement of Fund Replenishment | / | 24/7 |
| Employees’ Entitlements | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Exclusion from Revenue | / | 24/7 |
| Trust Accounts | / | 24/7 |
| Other Payments | 75 days, in accordance with Article 67 of the Tenders and Procurement Law | 24/7 |
| Add a Supplier File | / | 24/7 |
| Add a Supplier Bank Account Number (IBAN) | / | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Submit a Violation Exclusion Request | Immediate initiation; completion depends on the agency’s procedures | 24/7 |
| View and Review a Violation Exclusion Request | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Register a New Non-Automated Contract | Immediately | 24/7 |
| Register a New Automated Contract | Immediately | 24/7 |
| Approve the Automated Contract | Immediately | 24/7 |
| Withdraw the Automated Contract | Immediately | 24/7 |
| Electronic Signing of the Automated Contract | Immediately | 24/7 |
| Reassign the Automated Contract | Immediately | 24/7 |
| Reassign the Government Agency Representative to Sign the Automated Contract | Immediately | 24/7 |
| Register a Replacement Contract | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Register an Existing Contract | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Register a Transferred Contract | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Increase in Value and Duration) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Increase in Value Only) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Increase in Duration Only) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Reduction in Value and Duration) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Reduction in Value Only) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Amendment (Reduction – Partial Withdrawal) | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Contract Termination Request | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Respond to a Contract Amendment Request | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Request Milestone Schedule Amendment | Immediate initiation; completion depends on the government agency’s procedures | 24/7 |
| Respond to a Milestone Schedule Amendment Request | Immediate initiation; subject to decision | 24/7 |
| Add a Supplier File | Immediate initiation; subject to decision | 24/7 |
| Add a Supplier Bank Account Number (IBAN) | / | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Issue an Invoice for Approval | Immediately | 24/7 |
| Send Receipt Notification | / | 24/7 |
| Add Products by the Supplier | / | 24/7 |
| Approve Invoices | / | 24/7 |
| Respond to Purchase Requests | Immediately | 24/7 |
| Create a Framework Agreement | Immediately | 24/7 |
| Confirm Receipt of Products by the Government Agency | Immediately | 24/7 |
| Approve the Purchase Order | Immediately | 24/7 |
| Purchase Products | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Self-Service Inquiry on Financial Entitlements | Immediately | 24/7 |
| Inquiry on Government Payments | Immediately | 24/7 |
| Service | Service Processing Time on the Platform | Availability |
| Pay Subscription Fees | Immediately | 24/7 |
| View Products | Immediately | 24/7 |
| Subscribe to a Product (API) | 3 working days | 24/7 |
| Manage Applications | Immediately | 24/7 |
| Reports and Indicators | Immediately | 24/7 |
68.4% YES - 1079 Total Number of Participants
