By using communication channels, you authorize Etimad Platform to record all your communications, conversations, and requests. You also acknowledge that these audio and written recordings serve as the sole evidence and conclusive proof of their contents.

We respect users’ personal data, treating it as a fundamental right of theirs. Therefore, we have implemented stringent privacy-preserving methods to ensure data confidentiality. The Platform adheres to various data confidentiality principles, which explain our approach to privacy issues across all our services.

The Platform assumes no responsibility for any consequences resulting from website use, including but not limited to accuracy or validity of any claims or statements contained in information, related images, data collection, recording, or transmission processes.

By utilizing call center services, you agree to refrain from the following actions:

• Interfering, disrupting, or obstructing functioning of communication channels, networks, or relevant servers. Additionally, you shall not engage in any activities that could, at our sole discretion, place significant and unreasonable strain on communication center infrastructure and services.
• Utilizing communication channels to send commercial emails or any form of communication irrelevant to Platform intended purposes, or engaging in any form of misuse.
• Uploading files on communication forms or channels that contain viruses or corrupted data.
• Publishing, advertising, distributing, or circulating materials or information through Platform communication channels that involve defamation, legal violations, violations of Islamic teachings or public morals, or any other form of illegal information.

• Using social media channels signifies compliance with all relevant national laws or regulations, as well as procedures approved by Platform for proper utilization.
• Social networking sites are public platforms; so, we advise you to exercise caution when sharing any personal information that you do not wish to be made public. To safeguard your privacy and confidentiality, refrain from disclosing personal details, login data, or similar information on social media pages.
• We kindly request that you respect our employees' privacy. We appreciate the beneficiary-employee professional relationship and encourage the sharing of opinions, criticism, or suggestions in a professional and respectful manner. However, we kindly ask you to refrain from publicly disclosing any personal information or details that may identify our employees through Platform social media pages.
• All trademarks, logos, and images featured in our social media accounts, as well as content copyrights we publish through these accounts, are the intellectual property of NCGR. These materials shall not be copied, misused, or utilized for commercial purposes or any other purpose without Platform prior approval, unless otherwise stated.
• By sharing posts through our social media accounts, you authorize the Platform to use your posts content on our pages through any media, without incurring any legal or financial obligations related to sharing processes.
• The Platform shall not assume responsibility for any content or opinions expressed or shared by users through our social media accounts. Posts appearing on Platform accounts do not necessarily reflect Etimad Platform views. Moreover, the Platform shall not be responsible for verifying shared content authenticity and shall bear no responsibility for third-party website content.
• The Platform shall not be liable for any content published by users, including posts shared by Platform employees or comprehensive service center (Eitamed) representatives, who are not officially authorized to manage our social media accounts. Additionally, content shared by others shall not edited by the Platform and may not necessarily reflect its views.
• The Platform welcomes your comments and suggestions; however, we kindly request that you refrain from using offensive or insulting language or making threatening statements. The Platform may delete any comments or posts that it deems:

1. Inappropriate or irrelevant to post main topic.
2. Contain threats, personal attacks, inflammatory or insulting language, or messages of harassment or annoyance towards individuals, entities, or organizations, or that are false, inaccurate, or misleading in any way.
3.  Random, contain or lead to dissemination of viruses, or be connected to malicious software, spyware, or similar content that may harm users' computers.
4. Platform may block users who post such content or messages.

• By utilizing our call center services social media accounts, you agree to refrain from the following actions:

1. Interfering with, disabling, or obstructing any social media accounts or engaging in any activities that disrupt their functioning.
2. Using social media accounts in a manner that violates any relevant laws, rules, and regulations.
3. Uploading files that contain software, materials, data, or other information that you do not own or have a license for.
4. Using social media accounts and services to send unsolicited commercial emails or engage in any form of misuse.
5. Uploading files to social media accounts and services that contain viruses or corrupted data.
6. Publishing, advertising, distributing, or circulating materials or information through Platform social media accounts that involve defamation, legal violations, violations of Islamic teachings or public morals, or any other form of illegal information.

• Arabic is the primary language for communication; however, depending on target audience background, it may be necessary to use languages other than Arabic.